YOUR GAME
As the Lead Community Manager, you will become a key member of our dynamic Live Operations team, prioritizing leadership skills over industry knowledge. You'll shape and guide our team of half a dozen skilled and passionate internal Community Managers, as well as numerous externals and volunteers. Your mission is to provide guidance and leadership to our internal team and push the boundaries of what Community Management for a MMORPG should look like. In particularly this means you:
- Lead our Community Management team, provide guidance and mentorship
- Craft and execute plans that foster engagement, growth, satisfaction, and loyalty of our passionate player community.
- Improve the user journey through our community by identifying and delivering content for players of all experiences - from beginner to hardcore veteran
- Analyze the sentiment of our community and present insights as well as recommendations to our Development, Marketing, and Executive team
- Monitor and report on feedback, channel health, and trends - act as the primary point of contact between the players and the Development team, and ensure that player voices are heard and addressed
- Build and maintain the frameworks, processes and policies for the Community Management team to successfully operate in
- Advocate Albion Online across all community channels, maintaining a consistent and positive presence
- Handle crisis communication, mediate disputes, and maintain a positive environment