Lead Community Manager (m/f/d)

Permanent employee, Full-time · Berlin

As the Lead Community Manager, you will become a key member of our dynamic Live Operations team, prioritizing leadership skills over industry knowledge. You'll shape and guide our team of half a dozen skilled and passionate internal Community Managers, as well as numerous externals and volunteers. Your mission is to provide guidance and leadership to our internal team and push the boundaries of what Community Management for a MMORPG should look like. In particularly this means you:

  • Lead our Community Management team, provide guidance and mentorship
  • Craft and execute plans that foster engagement, growth, satisfaction, and loyalty of our passionate player community.
  • Improve the user journey through our community by identifying and delivering content for players of all experiences - from beginner to hardcore veteran
  • Analyze the sentiment of our community and present insights as well as recommendations to our Development, Marketing, and Executive team
  • Monitor and report on feedback, channel health, and trends - act as the primary point of contact between the players and the Development team, and ensure that player voices are heard and addressed
  • Build and maintain the frameworks, processes and policies for the Community Management team to successfully operate in
  • Advocate Albion Online across all community channels, maintaining a consistent and positive presence
  • Handle crisis communication, mediate disputes, and maintain a positive environment
Minimum Qualifications:
  • Proven leadership and team management skills
  • Bachelor's degree in Communications, Media, Journalism, Game Design or related field
  • 4+ years of experience in Community Management - Gaming Industry knowledge preferred
  • Exceptional written and verbal communication abilities in English
  • Proficiency in social media platforms, forums, and online communities.
  • Proficiency in written content creation
  • Ability to handle crisis situations and difficult conversations with community members.
  • Excellent problem-solving and customer service skills
Preferred Qualifications:
  • Good understanding of Albion Online and its community
  • Familiarity with social media reporting, tools and analytics platforms
  • Strong analytical, troubleshooting, problem-solving, decision-making abilities, and lateral thinking capacity to readily offer clients innovative solutions
  • Proven track record of leading successful community initiatives or projects
  • Proficiency in video production, or graphic design
  • Profound knowledge of gaming platforms, trends, and player demographics

  • BVG corporate ticket: 
    • Receive a free company ticket for Germany's public transportation system
  • Personal Development
    • Have a high degree of autonomy and ownership from the start
    • Develop your skills through company-sponsored training and language courses
    • Enjoy company-sponsored tickets for Devcom & Gamescom in Cologne 
  • Modern & Well-Equipped Office
    • Work in the heart of Prenzlauer Berg, a central, vibrant neighborhood in Berlin with many dining and entertainment options
    • Enjoy height-adjustable tables, five ergonomic chair options, dimmable lighting, and acoustic panels
  • Start-up perks
    • Benefit from free drinks and food in the office
    • Participate in team events, breakfast weeks, summer and winter parties
  • Sustainable business
    • Join a thriving and profitable company on an upward trajectory
  • Gaming-driven culture
    • Join a supportive team of gaming experts with a strong passion for what they do
  • Global reach
    • Join a team of industry experts shaping a game enjoyed by hundreds of thousands worldwide
About us
 Do you love bringing people together to create something great? Gaming runs in your blood? Then we might be looking for you. We are Sandbox Interactive, an established game studio in the heart of Berlin. Since 2012, we have been developing the core online game Albion Online. The game is the first true cross-platform MMO, and is playable on Windows, Mac, Linux, iOS and Android with more than 350.000 daily players and over 2 million monthly visitors on our website.
Are you ready for your next career step? 
Press "Apply for this position" below and you will be taken to our application system. You can upload all relevant documents (CV, Cover Letter, portfolio) as well.
Your application at Sandbox Interactive!
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