Customer Support Agent - Games (m/f/d)

Festanstellung, Vollzeit · Berlin

  • Assist players with gameplay-related questions, general inquiries regarding their accounts, technical questions, and general information about the game via our ticketing system, social media, and forum.
  • Liaise with our team of freelance agents in different timezones to guarantee a great customer support experience 24/7.
  • Work closely with our QA and Community Management teams to improve on support efficiency, and identify and tackle current issues.
  • Oversee anti-cheating efforts
Minimum Qualifications
  • You have a passion for videogames and MMORPGs in particular  
  • You like to work on a variety of different tasks: answering tickets, social media, in-game player activity monitoring, fraud monitoring, bug investigation etc.   
  • Impeccable English (C1-Level) is a requirement, as it is our primary work language.  
  • You are able to keep a cool head under pressure and have a willingness to take ownership of your tasks and projects.  
  • You work independently and are highly customer- and community-oriented.  
  • You are detail-oriented and adaptable.
Preferred Qualifications
  • Technical knowledge (Windows PC plus ideally one of our other supported platforms) is beneficial.  
  • Additional language skills in one of the twelve languages Albion Online is localized in would be highly beneficial.  
  • Previous Customer Support experience is highly beneficial.
  • Global reach: You will join a team of industry experts to shape our game that is enjoyed by hundreds of thousands of people worldwide.
  • Sustainable business: You will be part of a successful company that focuses on long-term growth rather than on venture capital gambling.
  • BVG corporate ticket: You will receive a free company ticket from us which you can use to get around on Berlin´s public transportation system.
  • No crunch time: You will enjoy the excitement of shaping a global gaming experience without the typical release crunch times.
  • Career progress: You will have a high degree of autonomy from the start and the support to follow your own career goals.
  • Gaming-driven culture: You will join a supportive team of leading gaming experts with a strong passion for what they do.
  • Modern office in a top location: You will work in the heart of Berlin  in a central and vibrant neighborhood with plenty of restaurants and bars.
  • Start-Up perks: You will enjoy free drinks, food, team events and a blazing-fast working machine.
About us
Do you love bringing people together to create something great? Gaming runs in your blood? Then we might be looking for you. We are Sandbox Interactive, an established game studio in the heart of Berlin. Since 2012, we have been developing the core online game Albion Online. The game is the first true cross-platform MMO, and is playable on Windows, Mac, Linux, iOS and Android with over 900.000 players per month and about 2 million monthly visitors on our website.

Are you ready for your next career step?

Press "Apply for this position" below and you will be taken to our application system. You can upload all relevant documents (CV, Cover Letter, portfolio) as well.
Wir freuen uns auf Sie!
Wir freuen uns über Ihr Interesse an der Sandbox Interactive GmbH. Bitte füllen Sie das folgende kurze Formular aus. Sollten Sie Schwierigkeiten mit dem Upload Ihrer Daten haben, wende Sie sich gerne per Email an

Bitte laden Sie uns Ihren Lebenslauf, aktuelle Zeugnisse und ein kurzes Anschreiben hoch (insgesamt max. 20 MB).

Per Klick mehrere Dateien auswählen oder Drag-and-drop verwenden
Per Klick mehrere Dateien auswählen oder Drag-and-drop verwenden

Dokument wird hochgeladen. Bitte warten Sie.